Refund policy

At Esteemed Design Co., we want you to love your purchase! If something is not meeting your standards, we're happy to help with the following return policy:

Returns are accepted within 14 days of original purchase date (for products purchased in store) or within 14 days of your product being delivered (for shipped orders). Anything past this 14 day window is not eligible for return.

Approved returns will receive store credit only. We do not offer cash or credit card refunds unless an item is determined to be defective or an error was made on our part.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original condition and packaging. You’ll also need the receipt or proof of purchase.

Returned items must be free of odors, including but not limited to cigarette smoke, vape smoke, perfume, cologne, pet odors, or any other strong scents. Items must be returned in the same clean condition they were in when purchased or shipped. Any products or items showing signs of wear, stains, makeup, deodorant marks, lotion, self-tanner, damage, or alterations will not be accepted.

When trying on clothing, either in store or after receiving a shipment, please avoid wearing fragrances, lotions, makeup, or self-tanner that could transfer to the garment. We highly advise wearing appropriate undergarments when trying on any jeans, pants, or bottoms.

To start a return, you can contact us at esteemeddesignco@gmail.com. Please note that returns will need to be sent to the following address: 219 N Park St., Stanberry, MO 64489

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. All returns are subject to inspection and approval before a store credit will be issued.

You can always contact us for any return question at esteemeddesignco@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items), personal care goods (such as beauty products), sale/clearance/discounted products, and seasonal items. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on any purchases made with gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item if available.

Store Credit 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be emailed a store credit gift card within 10 business days.
If more than 15 business days have passed since we’ve approved your return, please contact us at esteemeddesignco@gmail.com.